We wanted to know how long it takes to see a return on investment after field leaders begin to incorporate some of these tactics into their crew interactions. To be honest, we were a little shocked at the results.
Using data from 500+ crew leaders who use SmartTagIt to record their planning talks, we compared the quality of conversations in the first recording to the quality in the 14th. Of these users, 63% had better conversations after just a few weeks of use.
Consider how powerful the impact of this can be: When done well, daily planning conversations are linked to greater production, on-time delivery, better employee retention, less rework, and far fewer accidents and injuries.
FactorLab’s machine learning model is able to objectively score conversations captured in videos uploaded via the SmartTagIt app. Developed together with researchers at the University at Buffalo, the model creates a composite score based on a set of seven mutually reinforcing components of every planning conversation. While it isn’t necessary to be great at all of them, improvements in one or more impacts performance in the others.